Shipping Policy

Last Updated: August 2026

At Gathaa, we take care to pack every order securely so that your sarees reach you safely and in good condition. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed and dispatched within 2–5 business days.

Orders placed on Sundays, public holidays or during major festival periods may require additional processing time.

For customized, made-to-order or specially prepared products, the processing time may be different. In such cases, the estimated timeline will be communicated to the customer wherever applicable.

2. Shipping Within India

We offer delivery across India through our logistics and courier partners.

After your order is dispatched, you will receive the available shipping and tracking details through your registered contact information.

The estimated delivery time after dispatch is generally 4–7 business days, depending on the delivery location.

Delivery to remote areas, smaller towns and certain pin codes may take additional time.

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, festivals, transportation issues or other circumstances beyond our control.

3. International Shipping

Gathaa may offer international shipping to selected countries.

International delivery timelines depend on the destination country, courier service, customs clearance and other local conditions.

Customers placing international orders are responsible for providing complete and accurate delivery details.

International orders may be subject to customs duties, import taxes, local taxes or other charges imposed by the destination country. Such charges, if applicable, are the responsibility of the customer.

Gathaa does not have control over customs clearance procedures or the time taken by customs authorities.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery location
• Order weight and size
• Shipping method
• International destination, where applicable

The applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

Any free shipping offer will be subject to the terms and conditions of the particular promotion.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared with you wherever tracking is available.

You can use the tracking details to check the status of your shipment directly with the respective courier partner.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing the correct and complete delivery address, including:

• Full name
• House/Flat number
• Street and area
• Landmark
• City
• State
• PIN/ZIP code
• Contact number

Gathaa will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete or inaccurate address or contact details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes can only be made before the order is dispatched and are subject to feasibility.

7. Failed Delivery

If a courier partner is unable to deliver the order because the recipient is unavailable, the address is incorrect, the customer refuses delivery, or repeated delivery attempts are unsuccessful, the shipment may be returned to Gathaa.

If the order is returned to us because of an issue attributable to the customer, additional shipping charges may apply for re-dispatching the order.

For international orders, any return shipping, customs or related charges may be borne by the customer where applicable.

8. Delayed Delivery

While we make every effort to deliver orders within the estimated time, delays can sometimes occur due to circumstances beyond our control.

These may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Public holidays
• Festival-season delivery volume
• Courier service delays
• Customs clearance
• Incorrect address or contact details
• Government restrictions or other unforeseen circumstances

A delay in delivery does not automatically qualify an order for cancellation or refund if the order has already been dispatched.

If your shipment appears to be significantly delayed, please contact our customer support team with your Order ID and tracking details.

9. Damaged Package at Delivery

If the package appears visibly damaged, opened or tampered with at the time of delivery, please take photographs or a video of the package before opening it, wherever possible.

If the product inside is damaged, please contact us within 7 days of delivery with photographs/videos and your Order ID.

Our team will review the issue and assist you according to our Return & Refund Policy.

10. Partial or Missing Items

If your order contains multiple products and any item is missing, please contact us as soon as possible after delivery.

Please provide your Order ID and photographs of the received package and its contents. Our team will verify the shipment details and assist you accordingly.

11. Delivery to the Customer

Orders are considered delivered when the courier partner confirms successful delivery to the address provided by the customer.

Customers should ensure that someone is available to receive the package when required.

Gathaa is not responsible for loss or damage occurring after successful delivery confirmation due to circumstances beyond our control.

12. Cash on Delivery

If Cash on Delivery is available for your location, the applicable COD option and charges, if any, will be displayed during checkout.

COD availability may depend on the delivery location, order value and courier service.

13. Shipping During Festivals and Sale Periods

During festivals, special occasions, major sales and promotional periods, we may receive a higher volume of orders.

As a result, order processing and delivery may take longer than the usual estimated timeline.

We recommend placing festival-related orders sufficiently in advance to allow for possible shipping delays.

14. Contact Us

If you have any questions about shipping or delivery, please contact our customer support team through the Contact Us section of our website.

Please keep your Order ID ready when contacting us so that we can assist you quickly.

Gathaa Sarees
Website: https://gathasarees.in/

Gathaa reserves the right to update or modify this Shipping Policy from time to time. Any changes will be published on this page with the updated date.