Refund and Returns Policy

HomeRefund and Returns Policy



Last Updated: August 2026

At Gathaa, we want you to be happy with your purchase. We carefully check every saree before dispatching it. However, if you receive a damaged, defective, incorrect, or different product from what you ordered, we are here to help.

Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept return requests only for eligible products under the following circumstances:

  • The product received is damaged or has a manufacturing defect.
  • You have received a wrong product.
  • The product received is different from the product ordered.
  • The product is missing any essential part or item mentioned in the product description.

Return requests must be raised within 7 days of receiving the order.

The product must be returned in its original condition, unused and unworn, with all original tags, packaging, labels and accessories intact.

Products that have been worn, washed, altered, stitched, ironed, perfumed, stained, damaged after delivery, or otherwise used will not be accepted for return.

2. How to Request a Return

To request a return, please contact our customer support team within 7 days of delivery.

Please provide:

  • Order number
  • Name and contact details
  • Reason for return
  • Clear photographs of the product
  • Photographs of the packaging, shipping label and any visible damage

For certain cases, we may also request a short video showing the issue with the product.

Our team will review the request and confirm whether the product qualifies for a return.

Please do not send any product back without receiving confirmation from Gathaa. Returns sent without prior approval may not be accepted.

3. Product Condition for Returns

To be eligible for a return, the saree must:

  • Be unused and unworn
  • Be in its original condition
  • Have original tags and labels attached
  • Be returned with the original packaging
  • Not have any stains, marks, perfume or other odour
  • Not have been washed, altered, stitched or damaged
  • Include any accessories or additional items supplied with the order

Once the returned product reaches us, it will be inspected by our quality team. The return will be approved only after the product passes the quality check.

4. Non-Returnable Products

The following products are generally not eligible for return:

  • Products purchased during a sale or special promotional offer, unless they are received damaged or incorrect
  • Customized or specially prepared products
  • Sarees that have been altered, stitched or fall/pico work has been done
  • Products that have been worn or washed
  • Products damaged due to improper handling after delivery
  • Products returned without original packaging, tags or labels
  • Products returned after the eligible return period

Minor variations in colour, texture, weave, print or appearance may occur due to photography, lighting, screen settings and the handcrafted nature of certain sarees. Such variations may not be considered defects.

5. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 7 days of delivery.

We may ask you to share photographs or videos so that we can verify the issue.

If the issue is confirmed by our team, we may provide one of the following options, depending on product availability and the nature of the issue:

  • Replacement of the product
  • Exchange with another eligible product
  • Full refund of the product value

For approved damaged, defective or incorrect-product returns, Gathaa will arrange the return process as applicable.

6. Exchange Policy

Exchange requests are accepted only for eligible products and are subject to product availability.

The product being exchanged must meet all return conditions mentioned above.

If the replacement product has a higher value, the difference amount will need to be paid before dispatch. If the replacement product has a lower value, the applicable difference may be refunded as per our policy.

Exchange may not be available for products purchased under certain promotional offers or clearance sales.

7. Refund Policy

Once we receive the returned product, it will undergo a quality inspection.

If the return is approved, the refund will be initiated to the original payment method used for the order.

Refunds are generally processed within 6–8 business days after return approval. The time taken for the amount to reflect in your bank account, card, UPI account or other payment method may vary depending on the payment provider or bank.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

8. Shipping Charges

Original shipping charges, if applicable, are generally non-refundable for returns due to reasons such as change of mind, personal preference or incorrect selection by the customer.

If the return is approved because we sent a wrong, damaged or defective product, the applicable return shipping charges will be handled by Gathaa as per the return instructions provided by our team.

9. Cancellation of Orders

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled through the website. In such cases, you may contact our customer support team and follow the applicable return process after delivery.

For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be initiated to the original payment method.

10. Return Pick-Up

Where return pick-up is available, Gathaa will arrange the pick-up through its delivery partner.

In locations where reverse pick-up is not available, customers may be asked to ship the product back using a suitable courier service as instructed by our customer support team.

Please keep the return shipment receipt and tracking details until the return is successfully processed.

11. Refund Rejection

A return or refund may be rejected if:

  • The return request is made after the specified return period.
  • The product has been used, worn or washed.
  • The product has been altered, stitched or modified.
  • The product is damaged due to customer handling.
  • Original tags, packaging or accessories are missing.
  • The product does not match the product originally shipped by Gathaa.
  • The product fails our quality inspection.

If a return is rejected after inspection, the product may be sent back to the customer.

12. Colour and Product Appearance

We make every effort to display product colours and details as accurately as possible. However, actual colours may appear slightly different depending on your mobile, computer screen, lighting conditions and photography.

Slight differences in colour, weave, texture or pattern are not necessarily considered a product defect, especially in handwoven or traditionally crafted sarees.

13. International Orders

For international orders, return and refund availability may vary depending on the destination country, shipping method and applicable customs requirements.

Any customs duties, import charges or taxes paid by the customer may not be refundable by Gathaa.

Customers should contact our support team before sending an international return.

14. Contact Us

For return, exchange, cancellation or refund-related queries, please contact our customer support team through the Contact Us section of our website.

Please mention your Order ID in all communications so that we can assist you faster.

Gathaa Sarees
Website: https://gathasarees.in/

We reserve the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.

By placing an order on Gathaa, you acknowledge and agree to the terms of this Return & Refund Policy.